There are several reasons why you might be unable to scan your QR code with the Coop Travel app. Here are a few things you can do to resolve the problem:
- Check to make sure that your phone is compatible with an eSIM. Some older models of mobile phones aren’t compatible.
- Check your QR code to verify it is legitimate. Look for any signs of damage or incomplete lines. If the problem persists, obtain a new code.
- Make sure that your eSIM is activated from your phone settings.
- Ensure that you scan the code in good lighting conditions - poor lighting can interfere with a clean scan.
- Move your phone closer to the QR code, and if possible, align it with the markers on the camera.
Try and restart your phone and see if the problem corrects itself.
If you have any questions, please do not hesitate to contact our Coop Travel Support. We are here and happy to help!